Help and Support
If you have problems, questions, or if you just want to give us feedback on our product, you can send us an email at any time at firstname.lastname@example.org. We'll do our best to respond within 24 hours.
Prior to contacting us, please check that your question isn’t answered already in the Frequently-Asked-Questions Page or the documentation that comes with Metadata Search Web Part. Documents packaged with the product include:
- Zenpo Software Metadata Search Web Part Configuration Guide
- Zenpo Software Metadata Search Web Part User Guide
Reporting Issues and Bugs
If you can’t find the answers you're looking for in any of the resources listed above, please submit a ticket. We aim to deliver the highest quality of software. However, the due to complexities of the SharePoint platform and its infinite permutations of configurations, there might be scenarios where you might encounter issues with our product. Please report any bugs you find by submitting a ticket. Please be ready to supply the following information:
- A detailed description of the problem
- Which version of SharePoint you are using - SharePoint Foundation 2010 or SharePoint Server 2010
- A step-by-step description of how we can reproduce the problem
- Screen-shots or images of the issue (pictures are worth a thousand words)
If you purchased the Premium Support package, you may also call us at the phone number issued to you when you purchased the product. Telephone support hours are from Monday to Friday, 9AM to 6PM, Eastern Standard Time (UTC-05:00).